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Consumer experts

Browse 32 verified experts on Consumer, available to journalists for comment and interview on Press Association Experts.

Catherine Westerling

Executive Head of Lettings UK

Hamptons

Residential lettingsLandlordsTenantsRenters Rights ActAccidental landlordsPortfolio landlordsCompany landlordsRental investorsRentersGlobal mobility and domestic relocationShort letsCorporate/company letsFilming location letsHigh value student letsInternational tenantsResidential property investment and yields

Nicki Lyons

Chief Corporate Affairs and Sustainability Officer

VodafoneThree

ScamsWomen in leadershipTelecommunicationsCorporate reputationBusiness sustainabilityCircular economy and circularitySocial impactDigital inclusionHealthy digital habitsChild online safetySafety by designAI algorithmsSupporting local communities across the UK

Sandra Stanley

Chief Data Science Officer

dunnhumby

Artificial intelligenceRetail data scienceAI in retail and groceryShopper insight data science

Dave Clements

Chief Strategy Officer

dunnhumby

AI in retail and groceryRetailer strategyCategory trendsRetail planningRetail marketingBrandsDecision making in retail driven by data and AILoyalty and personalisation in retailRetail technology

Richard Begg

Head of Learning and Development

VPZ | The Vaping Specialist

VapingTobacco and Vapes BillSmokingSmoke-cessationSmoking BillLearning and developmentSales trainingRetail staff developmentLeadership developmentOrganisational performance

Rachel Andrews

Corporate Security and Fraud Director

VodafoneThree

Consumer scamsUK fraud trendsSIM swap fraudSIM farms/blastersScam and phishing SMSScam and phishing callsAI in fraudDigital fraud preventionBusiness resilienceCrisis managementPhysical security of technical sites and officesProtecting retail estate against robbery and attackProtecting peopleCorporate speak-up and investigationsForensics and e-discovery

Jon Shaw

Consumer Operations Director

VodafoneThree

Customer experienceCustomer careTelesales and retention operationsIndirect consumer marketCollections operationsUK high streetTech in customer care and salesAI in customer care and salesCall centresStore safetyCommercial sales partnershipsRetail

Alexander Shaw

Strategy and Innovation Director

NJLive

LivestreamingGamingEmerging technology strategyAI ethicsMarketing strategyInnovationeSportsEntertainment industry experientialGamificationEthics in technologyGames industry insightsGaming broadcasts

David Denny

Director of Research and Knowledge Transfer

Horticultural Trades Association

SustainabilityEnvironmental sustainabilitySocial impactHorticultureBusinessTrade bodiesEnvironmental horticultureLandscapingCommercial plant and tree productionMarket insightsEnvironmental impactHealth value of green spacesEconomic value of green spacesMarket insightConsumer trendsSupply chain standardsTransition to peat-free

Neil Walker

Head of Comms and Marketing

Society of Independent Brewers and Associates (SIBA)

Food and drinkConsumer trendsPubsIndependent breweriesThe independent beer and brewing sectorConsumer affairsThe supporting of British breweriesBeerCraft beerBeer SommelierBeer judging