Simon Francis, coordinator of the End Fuel Poverty Coalition, said: “The report confirms a clear failure of a system that was supposed to protect people in fuel poverty.
“Done properly, home upgrades and insulation are among the safest ways to bring down energy bills.
“Done badly, as we’ve seen, they can cause real harm.
“Thousands of households have been left living with defective insulation, facing damp, mould, stress and in some cases serious risks to their health and safety.
“The Committee is right to say there were serious failings at every level.
“What’s shocking is not just the scale of the damage, but how long it was allowed to happen without effective intervention.
“The priority now must be to find and fix every affected home as fast as possible, with a cast-iron guarantee that no household will pay a penny to put this right.
“And this must also mark a turning point.
“If the government’s Warm Homes Plan is to succeed, it has to be built around a Warm Homes Guarantee which gives every household independent advice, guarantees quality and rapid fixes when things go wrong, provides clear consumer protection and redress, and delivers a simple promise that bills will actually come down after the work is done.”
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