Simon Francis, coordinator of the End Fuel Poverty Coalition, said: “The OVO findings, coming so soon after the record British Gas settlement, show that the forced prepayment meter scandal runs far deeper than any single company.
“Customers on the Priority Services Register are there precisely because they are most at risk. Failing to monitor them adequately is not a minor compliance issue.
“The Energy Independence Bill must bring in further protections for consumers. It must end forced prepayment meter installations and introduce robust protections for every vulnerable customer.”
Contact details are available to account holders.
Create a free account to get in touch with this expert.