Louise Walsh
Chief Customer Contact Officer - Utilita Energy Limited
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Biography
Louise is chief customer contact officer at Utilita Energy Limited.
She is a transformational and empathetic leader, with extensive knowledge of the retail energy sector.
Since starting her career at Utilita in 2011 as a customer service advisor, Louise has steadily advanced through the organisation, ultimately taking up her current position in February 2022.
Known in the media as a straight talker, she has garnered a reputation for her honest and direct communication style.
Deeply focused on what matters most to customers, Louise’s innovative approach, coupled with her strategic insight and operational expertise, has transformed Utilita’s contact centre operations.
She also holds an MBA from Solent University.
Declaration of any potential conflicts of interest
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