# Ovo to pay £2.77m in compensation after warm home discount payment delays

By Simon Francis — 2026-01-22

Simon Francis, coordinator of the End Fuel Poverty Coalition, said: “This is a shocking failure that left thousands of vulnerable households without vital support when they needed it most.

“No one should be forced to go through winter without support because a supplier failed to meet its obligations.

“While compensation is right, it does not undo the harm caused by people missing out on help during the coldest months, when the risks to health and safety are highest.

“This case underlines why protections for vulnerable households must be automatic, enforceable and backed by meaningful penalties.

“It also shows why we need stronger consumer standards and faster redress when things go wrong.

“In this context, it is utterly absurd that Ofgem is currently considering plans to water down regulations in its ‘consumer outcomes’ consultation.”

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