# Capita apologises for civil service pension failures as shares hit

By Dan Coatsworth — 2026-07-07

Dan Coatsworth, head of markets at AJ Bell, said: “Capita’s shares dropped 15 per cent after it admitted to falling short on service standards for administering a civil service pension scheme contract.

“The outsourcing group apologised and said processes were now in place to work through a backlog of cases.

“Capita has been involved in numerous contract scandals over the years, severely damaging its reputation. The latest incident only makes matters worse.”

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