# StubHub fined £889,000 and told to refund fans who paid hidden fees

By Michael Gietzen — 2026-06-23

Michael Gietzen, group chief executive officer at Identity, said: “This isn’t really a story about £10 refunds. It’s about whether consumers can trust online pricing at all. If one of the world’s biggest ticket marketplaces can present prices that don’t include unavoidable fees, it begs the question: how widespread is this practice across live events and other digital marketplaces?

“The CMA’s action sends a warning to every ticketing platform: transparency isn’t optional. Fans have become conditioned to expect a higher price at checkout, and that’s a sign of a market that isn’t working properly. The fan experience should be the top priority for any organiser.”

Canonical: https://experts.pressassociation.com/expert/202/views/26d2eb01ea939d2b